About our client | the company

Our client works with high profile retailers and brands, supporting their customers to design and activate new store concepts, and manage their brand implementation roll outs across national, and international, retail estates.

The company (our client), designs, supplies and project manages the installation of internal and external retail branding, in-store marketing and display solutions, that enhance their clients brand visibility. And ultimately increases customer footfall and spend.

​About this Client Services Director job

This Client Services Director job is field based, combining working from home / remotely with nationwide travel to meet clients at their Head Offices and retail sites.

Ultimately, you’ll be responsible for further enhancing the communication and relationship between the company and their Key Accounts, and ensuring the delivery of customer service excellence.

The Client Services Director jobs responsibilities

As a brief summary, the Client Services Director jobs responsibilities include: 

• Reporting directly to the Senior Leadership team
• Client Management, including attending meetings, & communicating regularly via phone & email
  
• Establishing client needs, including advising on products & developing briefs / scopes of works
• Briefing the relevant internal teams, & external supply-chain partners, ensuring their effective completion of tasks
  
• Liaising with key stakeholders & any other product / service suppliers required to deliver standards of excellence
• Supporting the overall business to achieve their own, & their clients, objectives

About you

So, to be considered for this Client Services Director job, you’ll need:

• Relevant experience working in retail branding, either client side or similar service supplier
• An excellent attitude, can do attitude & an engaging personality
• Proactive, solutions driven, & ideally have already gained experience of managing people
• Well organized & pro-active, with good attention to detail
• Driving License & eligibility to work in the UK required

What’s in it for you

So, to conclude, what’s in it for you.

This Client Service Director job offers you the opportunity to join a genuine UK industry leader in their field, and work with highly recognizable retail and consumer brands. Future career development and progression is also available

Package:

• Starting salary: c.£45,000 – £60,000
  
• Benefits: Company Car, Bonuses, Pension

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About the Company

The company design and execute 3D architectural features that define commercial environments and enhance the user experience. Offering bespoke and modular solutions, products include:

Ceilings and ceiling suspended decorative and placemaking solutions. Walling, facades and other interior and exteriors architectural and decorative features. Through to eco-friendly LED lighting systems, illuminated backlit media, signage, retail displays, and fabricated casings for technology based products and installations.

Typical clients include retailers, including supermarkets, department stores, shop in shop through to showrooms, galleries, and workplace environments.

About this Market Research job

This Market research job sits within the Sales & Marketing team. The position is not a sales role, but on occasion may require client liaison. As an example, taking incoming calls generated by marketing and obtaining a brief understanding of the enquiry to generate leads to pass to the sales team.

This Market Research & Customer Analysis jobs responsibilities

This Market Research & Customer Analyst jobs responsibilities is to conduct targeted market research and customer analysis of companies in agreed vertical markets. Identify key contacts within a company, and ultimately support the sales team to penetrate new markets and clients, in line with our client’s strategic development plan.

Duties will include you to:

• Liaise with Senior Leadership & internal teams to identify target markets
• Participate in video meetings at Group and Team level
• Research & identify prospective client companies using online & offline research strategies
• Pinpoint key decision makers & influencers & associate contacts to company records
• Identify potential projects & relevant contacts – Brand Owners, Stakeholders, Architects, Specifiers, Contractors etc
• Accurately record & maintain market research & customer analysis data
• Recommend targeted marketing activities based on market research & customer analysis findings
• Create & execute lead generation strategies & marketing communication material
• Field incoming customer enquiries, record accurate information on leads for the sales team
• Support the achievement of the company’s market growth & customer acquisition plans

You

So, to be considered for this Customer Analyst and Market Research job you must be able to commit to dedicating at least 20 – 30 hours a week to this role. You’ll have a level of flexibility on when you work, and therefore can fit this flexible job opportunity around other non-conflicting work, or personal, commitments.

It is also essential that you have technical experience from a related industry. This is required in order for you to be capable of holding initial conversations during incoming client enquiries that may be required on occasion.

Relevant practical experience could include, for example, retail design, interior architecture, technical sales, specification, project management, production or installation of metal fabrication, cladding, suspended ceilings, partition walling, lighting, signage or interior fitout.

In addition, you will need to display:

• Understanding of working with retail client’s, architects, designers, specifiers & / or main contractors
• Technical appreciation of materials, finishes, fabrication & installation methods
• Computer literate capabilities include internet research methods and microsoft office suite
• Self-motivation, capable of working remotely & independently
• Well organised, disciplined & proactive
• Excellent written & verbal communication skills
• A keen eye for detail & an appreciation of design led solutions
• Good admin skills
• The right to work in the UK

What’s in it for you

This role requires a sound level of practical and technical experience and an understanding of the customer base. Although careful consideration will be given to all relevant applications, it is envisaged that the ideal person is likely to have had a higher salary than this role is offering.

However, due to the flexibility of working 20 – 30 hours a week, for more experienced people, this job may suit for example, an agent, someone wanting to semi-retire, achieve a better work life balance or perhaps a parent or carer.

To sum up, this role offers a truly flexible, hybrid job opportunity, allowing you to work remotely, and fit the agreed hours around your work and / or personal life.

• Basic salary: up to £30,000 / salary and hours to be agreed dependent on experience
• Benefits

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Retail Design Jobs: An Account Management job / Project Management job with an international retail design agency. This retail design agency job opportunity is with a leading agency specialising in travel retail design and activation. Services include design, engineering and project management of turnkey retail interiors, fixtures and fittings. Working in Singapore, the world’s fastest growing regional market place, you’ll be responsible for account management and project management of a luxury drinks brand. This opportunity has great growth potential with the possibility of being fast tracked to an Account Director’s position, for the right individual.

The Company:

Our client is a global business with an envious portfolio of luxury brand clients. They specialise in the design and implementation of in-store marketing initiatives including turnkey retail environments, merchandising display fixtures and retail furniture.

The role:

In this account manager’s role you’ll be responsible for managing one of the most recognisable premium brands, managing their range of retail branding requirements across multiple sites in the APAC region. The position is predominately office based, although some travel is to be expected. Liaising with the client, you’ll be managing anything from printed point of sale changes through to full turnkey, retail store design, implementation and everything in between. This account has seen tremendous growth which is to continue, hence the need to recruit an Account Manager to support the Account Director.

The client head office is based in Europe, which requires you to be flexible in terms of working in a different time zone. This role will require some late starts and late finishes to your working day.

Responsibilities include:

• Client liaison – Fronting up the account you will take client briefs and manage design proposals, submission and sign off of cost estimates, following up gain approval to ensure each project runs on time.
• Management of client and internal teams.
• Brief internal design and engineering teams on project specific requirements.
• Project Manage each project – up to 80 at any given time, supported by internal project managers you will be responsible for keeping track of each stage, via the project management portal, ensuring the information is up to date in real time and the process is on track for implementation on time. (Projects range from a simple poster change through to full store build).
• Travel – expect to travel possibly once every couple of months to different site locations in the APAC region.

 You:

• Ideally you will already be based in Singapore, however if you wants to move there to further your career and gain experience within the region you will be considered. Please note however that relocation would be down to you.
• You will be an ambitious Account Manager with some experience already gained in managing retail branding accounts.
• Able to demonstrate the ability to manage multiple projects simultaneously, co-ordinating clients and multi disciplinary internal teams.
• Excellent communication skills, written and verbal.
• Well organised, with good attention to detail.
• An outgoing personality who thrives on developing good working relations.
• Fluent in English is a necessity; working knowledge of French would be advantageous.

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Recruiting for a creative marketing executive with B2B marketing experience including digital marketing, social media marketing and CRM marketing and management. Whether you’re a recent grad with Business to Business Marketing experience gained from an internship, you’re a seasoned pro or somewhere between the two, this marketing role could interest you.

The Company:

A global retail design and activation agency with an envious portfolio of luxury brand clients. They specialise in the design and implementation of in-store marketing initiatives including turnkey retail environments, merchandising display fixtures and retail furniture. We’re currently recruiting a Marketing Executive on their behalf, and they’re flexible on experience. For more junior marketers you will be nurtured by the incumbent Marketing Director, helping to implement marketing campaigns, for more experienced marketers you will be able to take more of the workload to enable the Marketing Director to concentrate on other areas within the organisation.

The role:

Reporting to the Directors, you will be responsible for working on the company’s marketing efforts, with the specific remit of, but not limited to:

• Digital Marketing – Website content, Metadata, SEO, Keywords, Data Capture etc.
• Social Media Marketing – Marketing strategy, delivery and ongoing management of the company’s social media platforms.
• CRM – Maintaining, updating and keeping accurate customer information, creating marketing communications and following up.

You:

To be considered you will need to be able to demonstrate:

• A proven understanding and experience of business to business marketing.
• A portfolio of setting up and managing company social media pages – Facebook, LinkedIn, Instagram etc.
• Solid understanding of SEO, Google analytics, Metadata and data capture.
• Good communication skills, internal and external, written and verbal.
• Website management.
• CRM management.
• Outgoing personality.
• Able to work on your own and self manage (especially for remote working).

Nice to have skills include:

• Degree educated or equivalent further education.
• Creative – copy writing, graphic design and/or artworking.
• Additional languages to English. (French, Portuguese, Spanish, Chinese, Cantonese…)
• Experienced working as a marketer for a similar creative business or agency involved in branding, marketing, advertising, retail design, point of sale or in-store marketing solution for high end brands.
• knowledge of HTML and CSS

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A retail interiors project management job with a retail interior design agency, who specify procure and project manage retail interior fit outs and installations. Our client provides innovative and creative retail interiors, merchandising display, POS and shop in shop solutions for leading brands within the fashion, jewlery and cosmetics industries. This retail design project management job opportunity is with a rapidly growing supplier of retail branding and merchandising display solutions, operating on an international level, and could lead to further career progression in the future.

The company:

Specialising in a specific niche retail sector, our client is a leading international retail design and display company. They design branded environments, shop in shop interiors, point of sale, merchandising and display furniture, specifying materials and products, project managing supply chains and installations worldwide.

This retail interiors project management jobs role include:

As a Project Manager, you will be responsible for:

• Liaising with internal departments, and overseas offices, managing projects from the point of post sale through to completion,
• Costing projects, materials and products,
• Supply chain management,
• Running multiple projects at the same time,
• Account Management and key client development

You:

To be considered you’ll need to be able to demonstrate:

• Project management experience within a related and related field.
• A technical aptitude – understanding technical drawings and have a wide experience of manufacturing processes including wood, joinery, metal, plastics and print.
• Proven track record of managing multiple projects, controlling all elements and delivering on time and to budget.
• Posses excellent written and verbal communication skills.
• Excellent time management skills and be extremely organised.
• Proficient in Microsoft Word and Excel
• The ability to think critically and have sound problem solving capabilities.

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